Year: 2008-2009

Client: Jordan Local Governance Development Program implemented by ARD

As Part of Jordan's Local Governance Development Program, a Millennium Challenge Corporation-funded program that was administered by USAID worked to strengthen municipalities in Jordan and enhance the quality of their services.

 ECO Consult was awarded a contract by the program to plan and implement a Quality Service Improvement Program (QSIP) in three pilot municipalities. Our scope included the provision of capacity building activities and on-the-job training  to municipal staff in addition to  assisting  municipalities in formulating their cities’ Service Strategies to provide vision and guidelines for continuous service quality improvements. We also developed comprehensive Employee Survey and Customer Feedback Questionnaires for use by municipalities.